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ALL SALES ARE FINAL.
Every product is built to order and to your specifications. No returns and/or refunds will be accepted. Please be sure to confirm what you are ordering is exactly what you want before submitting payment. All orders cancelled, restocked, not accepted and returned to shipper are subject to a 25% restocking/ cancelation fee per item at our discretion.
KEEP ALL PACKAGING MATERIALS - WE WILL NOT ACCEPT PRODUCTS SHIPPED TO US FOR RE-CONING OR REPAIR IN INFERRIOR PACKAGING. OUR PRODUCTS ARE HEAVY AND REQUIRE PROPER PROTECTION, NOT BUBBLE WRAP AND FOAM PEANUTS. WE ARE HERE TO BUILD GREAT PRODUCTS, NOT DEAL WITH SHIPPING CLAIMS.
BUT MY DOG ATE THE ORIGINAL PACKING MATERIALS: TAKE A TRIP TO THE LOCAL HARDWARE STORE AND PURCHASE WOOD, PVC, HEAVY DUTY DOUBLE WALLED CARDBOARD BOX AND SOME INDUSTRIAL FOAM AND RE-CONSTRUCT THE ORIGINAL PACKAGING.
CONTACT US: Let us know the model number and size and we can quote you on sending a proper shipping box.
You never know when you may be in need of repair, re-coning, re-sizing or any other reason that would require you to ship products back to us.